FAQs

 

How can I contact you?

You can reach us via email at solisdavid@davidsoliswriting.com. We aim to respond to all inquiries within 24 hours.

Where are your products shipped from?

Our products are sourced from various suppliers and shipped from multiple locations to ensure timely delivery. The specific shipping origin may vary depending on the product you order.

What is your return policy?

We have a 30-day return policy. You have 30 days after receiving your item to request a return. To initiate a return, please contact us at solisdavid@davidsoliswriting.com.

Can I get a refund on my products?

Yes, you can receive a refund if your return is approved. Once we receive and inspect your return, we will notify you of the approval status. If approved, the refund will be processed to your original payment method within 10 business days.

What items are non-returnable?

Certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards.

How do I exchange an item?

The fastest way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item you wish to acquire.

What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please contact us immediately upon receipt. We will evaluate the issue and work to resolve it promptly.

How long does shipping take?

Shipping times may vary based on the product and destination. Typically, you can expect delivery within 7 to 14 business days, depending on the shipping method selected at checkout.

Do you ship internationally?

Yes, we offer international shipping. Please note that shipping times and costs may vary based on the destination country.

Can I cancel my order?

Orders can be canceled within 24 hours of placement. After this period, we may not be able to process your cancellation request, as the order may have already been processed for shipping.